HELP & SUPPORT
Q: I purchased something in the store but I haven't received it in-game!
A: When you purchase something, it takes a little while for it to update in our store, and send the commands to our sever. It can take up to 5-10 minutes before your purchased content arrives. If it doesn't, get in touch with a staff member and we'll get it to you manually!
Q: My payment won't go through!
A: If you are having trouble with getting your payment processed through Xsolla, please get in touch with their Help & Support as they handle payments on our behalf. You can create a ticket on their website by clicking here - most of the time, you can quickly have the issue resolved by speaking to an agent through their live chat. If you still need help, feel free to get in touch with us on our Discord server.
Q: What payment method can I use to purchase something from the store?
A: We have a variety of payments methods available through our Xsolla payment gateway. It supports over 700+ different methods such as banks, PayPal, Paysafecard, pay-by-phone and a ton more in every country around the world. If you experience any trouble or would like to suggest a new payment method, get in touch with us on Discord and we'll do our best to support you.
Q: Who do I go to if I need help or if something goes wrong?
A: It's not very likely something goes wrong, but if it does, then get in touch with us on Discord, click here link to join!
Q: Are my details and information secure?
A: We use Buycraft's automated system with runs through HTTPS protocols, keeping you completely safe throughout the transaction and keeping all your information completely confidential. We don't ever store your credit card information, passwords or other sensitive details.
Q: How can I purchase something for a friend?
A: When you first open the store, you'll be asked to enter in your in-game account name. Just put in your friends name when asked and your purchase will be given to them!
Q: What happens if I chargeback?
A: We take chargeback cases seriously, if you charge back a package, item or service that we offer on our store then you will immediately be banned by our automated web store. Charging back the funds for what you paid for is frowned upon everywhere, your name is added to a global blacklist within Xsolla's payment services and Buycraft which in turn can result in you being banned from other stores, servers and purchasing other games in the future.
If you have any other questions, concerns or queries that are not listed above, please do get in touch with us!